Terms & Conditions

Effective Date: 2026-5

These Terms and Conditions (“Terms”) govern all purchases made on the VOXIRA website, an online retailer selling children’s toys to customers in France. These terms form a binding contract between you (“Customer”, “you”) and VOXIRA (“we”, “us”, “our”). Please read them carefully before placing an order. By submitting an order on our website, you confirm that you accept these Terms, alongside our Privacy Policy and Cookie Policy.

1. General Information

VOXIRA operates this e-commerce website for selling children’s toys. All customer support and legal enquiries: contact@voxira.net Our products comply with EU toy safety regulations and applicable French consumer legislation.

These Terms apply exclusively to sales made to consumers residing in France. The website is intended for use by adults aged 18 years or older purchasing toys for children.

2. Products and Product Information

All toys listed on our website are described with accurate photos, age recommendations, material information, safety warnings and product specifications. We make reasonable efforts to ensure images and descriptions match the physical goods. Minor colour variations due to screen display differences may occur and do not constitute a product defect.

All toys meet EU toy safety requirements and carry relevant CE marking where required. Age guidance is provided for safety purposes; customers must select toys suitable for the receiving child’s age and ability.

Product prices are displayed in Euros (EUR), all taxes included (TTC). Delivery fees will be clearly shown to you during the checkout process before you confirm your order. Prices are subject to change without prior notice, but changes will not affect orders that we have already confirmed.

3. Ordering and Contract Formation

When you place an order on our website, you submit an offer to purchase goods. Your order is only accepted and the sales contract is formed when we send you an order confirmation email.

We reserve the right to refuse or cancel orders in limited circumstances:

• If the product is out of stock
• If there is an obvious error in product pricing or description
• If we detect fraudulent or high-risk orders
• If you fail to meet age requirements to enter this contract

You are responsible for checking all details in your order confirmation (product list, delivery address, quantities). Notify us immediately at contact@voxira.net if any information is incorrect.

4. Payment

We accept payment methods displayed on our checkout page. Payment must be fully completed before we dispatch your goods. We do not store full credit card details; all payments are securely processed by authorised third-party payment providers.

If payment fails, your order will not be processed. We may cancel unpaid orders after a set period.

5. Delivery

We deliver orders to addresses within metropolitan France. Delivery timelines are estimated and provided for guidance only; delays may occasionally happen due to carrier issues, public holidays or unexpected events.

Risk of loss or damage to the toys transfers to you once you or your nominated representative physically receive the parcel. Please inspect your package upon delivery. If items arrive damaged, contact us promptly with photos of the packaging and damaged goods.

6. Right of Withdrawal (14-day cooling-off period, French Consumer Code)

As a consumer, you have the legal right to cancel your order within 14 calendar days from the day you receive your toys, without giving any reason.

To exercise this withdrawal right, send a clear written notice by email to contact@voxira.net within the 14-day period. You may use a withdrawal statement template, but any unambiguous message stating your wish to cancel the order is acceptable.

After notifying us, you must return the goods to us at your own cost within 14 days of sending your withdrawal notice. Items must be returned unused, in original packaging and in resalable condition. We will process your refund after we receive and inspect the returned products.

Exceptions to the withdrawal right apply for customised or personalised gift sets.

7. Legal Warranty (Conformity Guarantee)

All our toys benefit from the statutory legal guarantee of conformity under French consumer law. If goods are defective, damaged or do not match the product description, you are entitled to repair, replacement, partial refund or full refund under the conditions defined by French consumer code.

This statutory warranty exists independently of any commercial guarantee and covers hidden defects of the product. If you believe an item is faulty, please contact us at contact@voxira.net with photos and your order number so we can assist you.

8. Website Use and Intellectual Property

All content on the VOXIRA website, including text, images, logos, product photos and graphic design, is protected by copyright and intellectual property laws. You may not copy, reproduce, distribute or reuse our website content for commercial purposes without our written permission.

You agree not to misuse our website, run automated scraping tools, inject malicious code or disrupt website services.

9. Limitation of Liability

VOXIRA shall not be liable for indirect damages, loss of enjoyment or consequential losses arising from your purchase of toys, to the maximum extent permitted by French law.

Our total liability in relation to any product shall not exceed the purchase price of that product. This clause does not exclude liability for personal injury caused by defective products, fraud or any liability that cannot be legally excluded.

10. Personal Data

Your personal data is processed in accordance with our Privacy Policy and Cookie Policy. By placing an order, you consent to data processing as described in those documents.

11. Dispute Resolution and Applicable Law

These Terms are governed by French law. For any consumer disputes, you may first contact our customer service team at contact@voxira.net to seek an amicable solution.

If we cannot resolve the dispute, you have the right to use a consumer mediation body in France. Disputes may also be brought before the competent French courts.

12. Modifications to Terms

We may update these Terms occasionally. The updated version will be published on this page with a new effective date. Changes will not apply to orders already confirmed before the update date. We recommend reviewing this page regularly.

13. Contact

For questions about these Terms, orders or products, please email us: contact@voxira.net