Shipping & Returns

Effective Date: 2026-5

This Shipping and Returns policy applies to all orders of children’s toys purchased from VOXIRA online store, for delivery within metropolitan France. It supplements our Terms and Conditions. By placing an order, you agree to the terms outlined below.

1. Shipping Information

1.1 Delivery Area

We currently deliver orders to addresses in metropolitan France. We do not ship to overseas territories or international locations at this time.

1.2 Shipping Cost

Shipping fees are calculated automatically and clearly displayed at checkout before you complete payment. Shipping charges vary based on the total weight of your toy order and delivery location. From time to time, we may offer free shipping promotions, which will be stated on our website.

1.3 Order Processing Time

Once your payment is confirmed, we will process and prepare your package within 1–3 working days (Monday to Friday, excluding French public holidays). Processing time does not include shipping transit time.

1.4 Estimated Delivery Time

After dispatch, estimated delivery is 2–5 working days within metropolitan France. Delivery times are estimates only and are not guaranteed. Delays can occur due to carrier backlogs, weather, public holidays, or unexpected logistics issues. We are not liable for delays caused by third-party carriers.

1.5 Order Tracking

Once your parcel is shipped, we will send a shipping confirmation email with your tracking number and carrier link. You can monitor your package delivery status using this tracking ID. Please check your spam folder if you do not receive this email.

1.6 Receiving Your Parcel

Please inspect your package immediately upon receipt. If the outer packaging is damaged, take photos before opening the box. If toys arrive broken, defective, or missing items, contact us at contact@voxira.net with your order number and supporting photos within 48 hours of delivery.

2. Returns & 14-Day Cooling-off Period

Under French consumer law, you have the statutory right of withdrawal. You may cancel your purchase within 14 calendar days starting from the day you receive your toys, without giving any reason.

2.1 How to Start a Return

Send a clear return request email to contact@voxira.net within the 14-day withdrawal window. Please include your order number, product name(s), and state that you wish to return items.
We will reply with return instructions and the return address.
You must send back the goods within 14 days after you send your cancellation notice.

2.2 Return Conditions

Items must meet all the following requirements to qualify for refund:

Toys are unused, unsoiled and in original, intact packaging.
All original accessories, tags, manuals and gift components are included.
Products are in resalable condition.

Customised or personalised gift sets are excluded from the 14-day withdrawal right.

2.3 Return Shipping Cost

The cost for returning the goods is at your own expense. We recommend using a tracked shipping service for returned parcels, as you are responsible for items lost in return transit.

2.4 Refund Process

Once we receive, inspect and confirm the returned products meet our return conditions, we will process your refund. Refunds will be issued to your original payment method within 14 working days after we receive the returned package. Original shipping fees paid at checkout will be refunded only if you return the full order. Return shipping costs are non-refundable unless the item is defective or shipped incorrectly by us.

3. Defective, Damaged or Incorrect Items

If you receive a defective, broken toy or an item different from what you ordered:

Notify us within 48 hours of delivery by email at contact@voxira.net.
Attach clear photos of packaging and faulty/incorrect products.
We will evaluate your case and offer a solution: replacement, partial refund or full refund, at our discretion. In these cases, we will cover the cost of returning the defective or wrong item.

4. Exchanges

We do not offer direct product exchanges. If you want a different toy, you may return the item following our return policy and place a new order on our website.

5. Undeliverable / Refused Parcels

If a parcel is returned to us because of an incorrect delivery address provided by you, or you refuse to accept delivery, we may deduct the original outbound shipping cost and return handling fees from your refund.

6. Contact

If you have any questions about shipping, delivery, returns or refunds, please email us: contact@voxira.net

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.