Privacy Policy

Effective Date: 2026-5

VOXIRA (“we”, “us”, “our”) operates this e-commerce website selling children’s toys to customers in France. This Privacy Policy explains how we collect, use, store, share and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) and applicable French data protection rules. This policy applies to all visitors, registered users and customers of our website. By accessing and using our website, you acknowledge you have read and understood this Privacy Policy.

1. Who We Are

VOXIRA acts as the Data Controller for your personal information. For any privacy-related requests, please contact us by email: contact@voxira.net

2. Personal Data We Collect

We collect personal information that you voluntarily provide to us when you shop, register an account, contact customer support or subscribe to our newsletter.

Full name
Email address
Delivery and billing address
Phone number (optional)
Order history, purchased items and payment reference information
Messages you send to our customer service team

We also automatically collect limited technical data when you browse our website:

IP address
Browser type, device information
Website navigation behaviour, page visits and session data
Cookies and tracking information (please refer to our Cookie Notice)

We do not store full credit card details. All payment processing is handled by secure third-party payment providers.

3. How We Use Your Personal Data

We process your personal data only for the purposes listed below, based on valid GDPR legal bases:

Order fulfilment (Contract basis) – To process purchases, arrange delivery to addresses in France, send order confirmations, tracking updates and handle returns or after-sales support.
Customer service (Legitimate interest) – To answer your questions, resolve issues about toys, safety information, orders or deliveries.
Legal compliance (Legal obligation) – To meet accounting, tax and consumer law requirements, retain records as required by law.
Marketing (Consent) – If you opt-in, we may send newsletters about new toy arrivals, gift promotions and special offers. You may unsubscribe at any time.
Website improvement (Legitimate interest) – To analyse website usage, fix technical issues and improve user experience.

4. Sharing Your Personal Data

We will never sell your personal data to third parties. We only share your data with trusted service providers necessary to run our store:

Delivery carriers, to ship your toy orders to France
Payment service providers, to securely process payments
IT and hosting providers, who store website and order data
Tax and accounting service providers, as required by law

All third parties are contractually required to protect your personal data and only use it for agreed purposes.

5. Data Retention Period

We keep your personal data only as long as needed for the original purpose:

Order and transaction records: retained for the period required by French tax and commercial law (typically 6 years after the transaction).
Customer support messages: kept until your case is fully closed, then archived.
Marketing email addresses: stored until you unsubscribe.
Browsing / cookie data: stored in accordance with our cookie policy.

After retention periods expire, your data will be securely deleted or anonymised.

6. Your Rights Under GDPR

As a resident in France / European Union, you have the following rights regarding your personal data:

Right of access: Request a copy of all personal data we hold about you.
Right to rectification: Correct inaccurate or incomplete personal information.
Right to erasure (“right to be forgotten”): Request deletion of your personal data where there is no valid reason to keep it.
Right to restriction of processing: Request to pause data processing under certain conditions.
Right to data portability: Receive your order and contact data in a machine-readable format.
Right to object: Object to processing based on legitimate interest or withdraw marketing consent at any time.

To exercise any of these rights, email us at contact@voxira.net. We will respond within the GDPR required timeframe. You also have the right to lodge a complaint with the French data protection authority CNIL if you believe your data rights have been violated.

7. Children’s Privacy

Our website sells children’s toys, but our services are intended for purchase by adults (parents, guardians or adult gift buyers). We do not knowingly collect personal data directly from children under 16 years old.

If you are a parent or guardian and discover that your child has submitted personal information to us without your consent, please email contact@voxira.net immediately. We will take steps to delete that information promptly.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against loss, unauthorised access, alteration or disclosure. These include secure website hosting, encrypted data transmission and limited staff access to personal information. While we take strong precautions, no online transmission or storage system can be guaranteed 100% secure.

9. Third-Party Websites

Our website may contain links to external websites. This Privacy Policy only applies to VOXIRA. We are not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies before sharing your data.

10. Updates to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business or legal requirements. The updated version will be published on our website with a new effective date. We encourage you to review this page regularly.

11. Contact for Privacy Enquiries

For all questions, requests or concerns regarding this Privacy Policy or your personal data, please contact us: Email: contact@voxira.net

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.