Contact us

Get In Touch With VOXIRA

We are happy to hear from all our customers across France. Whether you have questions about our children’s toys, product specifications, safety information, order status, delivery, returns or gift recommendations, our customer service team is ready to assist you.

At VOXIRA, we understand that buying toys for your children involves many considerations, including product safety, age suitability and shipping schedules. Our team will carefully read every message and reply with clear, helpful information to resolve your concerns.

How to Contact Us

Email: contact@voxira.net Our customer service email is our primary channel for all enquiries. Please kindly include your order number (if available), product name and detailed description of your question in your email, so we can respond faster and provide accurate support.

Our support working hours: Monday to Friday, 9:00 – 17:00 (French local time). We aim to reply to all valid emails within 24 working hours. Emails received during weekends or French public holidays will be answered on the next working day.

Common topics we can help with

Product details, material and EU toy safety certification enquiries
Order tracking, delivery updates and shipping questions for France deliveries
Return, refund and after-sales support
Gift suggestions for birthdays, festive occasions and kid’s countdown gift sets
Feedback and suggestions about our website and shopping experience

If you have any urgent questions or detailed requests, please do not hesitate to write to us. We always strive to offer friendly and transparent customer service for every family shopping at VOXIRA.

Thank you for your support of VOXIRA.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.